Refund Policy

At Ibriin Holidays, we strive for transparency in our financial transactions. This Refund Policy works in conjunction with our Cancellation Policy.

1. Eligibility for Refunds

Refunds are only applicable if a booking is cancelled within the permitted timeframes outlined in our Cancellation Policy. The amount refunded will be the total amount paid minus the applicable cancellation charges.

2. Non-Refundable Items

The following items are strictly non-refundable under any circumstances once processed:

• Umrah Visa Fees.
• Travel Insurance premiums.
• Management or administrative booking fees.
• Any non-refundable promotional flight tickets or hotel rates explicitly mentioned at the time of booking.

3. Refund Processing Time

Once your cancellation request is approved in writing by our team, the refund process will be initiated.

• Processing Time: It typically takes 7 to 14 business days for the refunded amount to reflect in your account.
• Payment Method: Refunds will only be credited back to the original source of payment (e.g., the same credit card or bank account used for the initial transaction). Cash refunds are not provided for online or bank transfer payments.

4. Partially Utilized Services

No refund will be provided for any unutilized services once the tour has commenced. This includes missed meals, unused hotel nights, skipped sightseeing tours, or early check-outs due to personal reasons or illness.

5. Contact for Refund Queries

If you have any questions regarding the status of your refund, please reach out to our accounts team at ibriinholidays@gmail.com with your Booking ID.